Privacy Policy

1. Introduction

VCANFreight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight forwarding platform and services.

By accessing or using VCANFreight.com, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you create an account, book a shipment, or contact us, we may collect:

• Name and contact information (email, phone number)
• Company name and business address
• Account credentials (email and password)
• Payment information (processed securely by Stripe)
• Shipping details (consignee information, cargo description)
• Business identification numbers and tax information

2.2 Shipment Information

For freight bookings, we collect:

• Origin and destination ports/addresses
• Cargo details (weight, volume, type, HS codes)
• Container type and quantity
• Incoterms and shipping preferences
• Bill of Lading and customs documentation

2.3 Automatically Collected Information

When you use our platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data (pages visited, actions taken)
• Log files and analytics data
• Cookie information (see our Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our freight forwarding services
• Process bookings and manage shipments
• Communicate with you about your shipments and account
• Send transactional emails (booking confirmations, tracking updates)
• Provide customer support and respond to inquiries
• Process payments and prevent fraud
• Comply with legal and regulatory requirements
• Analyze usage patterns and optimize our platform
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Shipping carriers and partners: To arrange and manage your shipments (e.g., Maersk, CMA CGM, airlines)
• Service providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, Brevo for emails)
• Customs authorities: As required for customs clearance and regulatory compliance
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure cloud infrastructure (Cloudflare Pages)
• Access controls and authentication mechanisms
• Regular security assessments and updates
• PCI DSS compliance for payment processing (via Stripe)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential cookies: Enable core functionality (authentication, security)
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our platform.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt-out of marketing communications
• Export your data in a portable format
• Restrict or object to certain processing

To exercise these rights, contact us at [email protected]

8. International Data Transfers

VCANFreight operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information in accordance with this Privacy Policy.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Shipment records are typically retained for 7 years to comply with international trade regulations.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: